§ 41.08. Monitoring Companies.

(1)

Monitoring companies shall:

(a)

report alarm signals and alarm system registration numbers by calling telephone numbers provided by the Alarm Coordinator;

(b)

verify alarm signals prior to requesting a response by the Orlando Police Department to an alarm signal. Monitoring companies are not required to verify silent holdup, silent duress, or silent panic signals prior to requesting a response;

(c)

call the Orlando Police Department to communicate cancellations of dispatch within 10 minutes of the original request for response to an alarm signal;

(d)

provide all available information regarding the location of the alarm signal related to the alarm dispatch request, including apartment and suite numbers. Failure to provide complete address information will result in a fine to be assessed as set forth in Section 41.12 of this Code;

(e)

indicate whether an alarm is silent or audible and whether the alarm signal is emanating from the interior or exterior of the alarm site;

(f)

convey all available information regarding any known dangerous, hazardous, or special conditions related to the alarm site including, but not limited to guard dogs, weapons on the property, or chemical alarms; and

(g)

maintain all records pertaining to the dispatch of any alarm signal for a period of one year; these records shall be made available to the Alarm Coordinator within 30 days of such request.

(Ord. No. 2012-36, § 2, 3-25-2013, Doc. #1303251203)